1. Do I receive hard copy documentation or CDs with my purchase?

Yes. All on-line transactions with ACR generate an on-screen receipt for you to review before and after your credit card is charged, and an order confirmation receipt which is e-mailed to you once your order has been submitted for processing. The e-mail order confirmation receipt contains important information about your purchase which you should print out and save for future reference. You will receive a unique e-mail order confirmation for each purchase you make via ACR's Online Store.

If you don't find this e-mail order confirmation from ACR, please check the trash file of your e-mail program. Many customers mistakenly throw it out. If you still need a copy, please contact Customer Service.

3. When is my credit card actually charged?

You will be charged upon successful processing of your credit card. We will attempt to ship your product the next business day.

4. I have received multiple e-mail purchase confirmation messages. What does this mean?

You will receive a single e-mail order confirmation for each individual purchase you make via our store. Multiple orders submitted for the exact same purchase within the same day (12:00 a.m. to 11:59pm Pacific Time) will be discarded and your credit card will not be charged more than once. If you believe you have only made one purchase, yet received more than one e-mail confirmation within this 24-hour period and your card was charged more than once for this purchase, please contact Customer Service immediately. To speed things up, please be prepared to provide the following information: your name, address, product purchased and all of the order numbers associated with the multiple charges. We will promptly issue a refund against any extra charges to your account.